Frequently Asked Questions

Everything you need to know about our celestial beauty products.

Are your products cruelty-free and vegan?

Yes, Black Moon Cosmetics is 100% cruelty-free and vegan. We do not test on animals, nor do we use any animal-derived ingredients in our formulas.

How long does shipping take?

Standard domestic orders typically ship within 3-5 business days. International shipping times vary by location but generally take 10-21 business days depending on customs.

What is your return policy?

Due to the hygienic nature of cosmetic products, we can only accept returns on unopened and unused items within 14 days of delivery. Please contact our support team to initiate a return.

Do you ship internationally?

We ship to most countries worldwide. Please note that international customers are responsible for any customs fees, duties, or taxes incurred upon entry into their country.

How can I track my order?

Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to monitor your package's journey.

Can I change or cancel my order after it's placed?

We process orders quickly to ensure fast delivery. If you need to make a change, please email us within 1 hour of placing your order, and we will do our best to accommodate you.